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RWANDA FDA
Rwanda Food and Drugs Authority
Doc No: DD/PVCT/FOM/016
Revision No: 3 | Effective Date: 20/10/2025

Report a Suspected Poor Quality Product

Use this form to report any medicine, vaccine, herbal or biological product that you believe does not meet quality standards.

Confidential: All information is held in strict confidentiality and will not disclose reporter’s identity in response to any public request.
Step 1 of 4

Product category

Select all types that apply.

Product details

Fill in what you can find on the label.

Product formulation

Select ONLY ONE dosage form.

Description of complaint

Tick all that apply, then describe the issue.

Please describe the problem.

Storage conditions

Does product require refrigeration?
Does product require protection from light?
Does product require protection from Moisture?
Was it stored following manufacturer/Rwanda FDA guidelines?

When did you notice?

Action taken

Have you experienced any adverse event after taking this medicine?
Important: please complete the ADR/AEFI Reporting Form.

Reporter information

Name required
Please select facility category
Confidentiality: All information is strictly confidential.
DD/PVCT/FOM/016  ·  Revision 3  ·  Effective 20/10/2025